robi9 Terms & Conditions

Section 1

General Terms & Acceptance

By accessing, registering on, or using any part of the robi9 platform at robi9.vip, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These terms constitute a legally binding agreement between you ("the Player", "you", "your") and robi9 ("the Company", "we", "us", "our"). If you do not agree with any part of these terms, you must cease using robi9 immediately.

These Terms & Conditions apply to all products and services offered through robi9.vip, including but not limited to: cricket and sports betting, live casino games, slot machines, crash games, table games, promotional offers, bonuses, and any customer support interactions. They should be read in conjunction with the robi9 Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these terms.

robi9 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they affect player rights, bonus conditions, or payment terms in a significant way — robi9 will notify registered players via email to the address on file or via a prominent notice on the platform. The effective date of any revision will be displayed at the top of this document. Your continued use of robi9 following any such update constitutes your acceptance of the revised terms.

1.1 Eligibility to Use robi9

Access to and use of robi9 is conditional on meeting all of the following eligibility criteria:

• You are at least 18 years of age at the time of registration.
• You are accessing robi9 voluntarily and for personal entertainment purposes only.
• You are not acting as an agent, representative, or nominee for any other person in connection with your robi9 account.
• You are not a current employee, contractor, consultant, or immediate family member of an employee of robi9 or any of its affiliated game providers.
• You have not previously been permanently excluded from robi9 or self-excluded from gambling services.
• You are not located in a jurisdiction in which online gambling is explicitly prohibited by applicable law in a manner that would make your use of robi9 unlawful.

robi9 reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account restriction or closure.

1.2 Acceptance of Risk

Gambling involves financial risk. You acknowledge that you may lose some or all of the funds you deposit into your robi9 account. robi9 does not guarantee any winnings, outcomes, or returns on any bet or game played on the platform. You accept full personal responsibility for all gambling decisions made using your robi9 account.

Section 3

Deposits, Withdrawals & Payments

robi9 supports deposits and withdrawals in Bangladeshi Taka (BDT) using the mobile financial services and bank accounts that Bangladesh players use every day. All transactions on robi9 are processed in BDT. Supported payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank. robi9 reserves the right to add or remove supported payment methods at any time.

3.1 Deposits

• The minimum deposit amount via bKash and Nagad is ৳300. Minimum deposit amounts for other methods are displayed at the point of deposit.
• Deposits are credited to your robi9 account balance in real time in most cases. In the event of a payment provider delay, deposits may take up to 30 minutes to be reflected.
• robi9 does not charge deposit processing fees. Your mobile banking provider may apply their standard transaction charges.
• You may only deposit funds from a payment account registered in your own name. Deposits from third-party accounts are not permitted and will be returned to the originating account.
• robi9 does not accept cash deposits, cryptocurrency, or anonymous payment methods.

3.2 Withdrawals

• Withdrawals can only be made to a payment account that has been previously used to fund your robi9 account and is verified in your name.
• KYC verification must be completed before any withdrawal is processed. robi9 reserves the right to request additional documentation for high-value withdrawals.
• The minimum withdrawal amount is ৳500. Maximum withdrawal limits per transaction and per day are displayed in the cashier section of your account.
• Standard withdrawal processing time is 1–4 hours for bKash and Nagad. Bank transfer withdrawals may take 1–3 business days.
• robi9 does not charge withdrawal fees. Standard fees charged by your payment provider may apply.
• Withdrawals will not be processed to any account that is not verified in your name, regardless of the deposit history on the account.

3.3 Transaction Disputes

If you believe a deposit or withdrawal has been processed incorrectly, contact robi9 support within 30 days of the transaction date. Disputes raised after 30 days may not be investigated. robi9 will review transaction records and, where an error is confirmed, rectify the balance accordingly. All transaction records on the robi9 system are treated as the authoritative record in any dispute.

Section 5

Betting & Game Rules

All betting and gaming activity on robi9 is subject to both these Terms & Conditions and the specific rules applicable to each product category. By placing a bet or participating in a game on robi9, you confirm that you understand and accept the applicable rules for that product.

5.1 Sports Betting

• All sports bets are accepted at the odds displayed at the time the bet is placed. Odds are subject to change before a bet is confirmed.
• Once a bet is confirmed and a bet slip reference is issued, the bet cannot be cancelled or amended by the player.
• robi9 reserves the right to void bets in circumstances including but not limited to: obvious pricing errors, match abandonment, fixture date changes, or confirmed match irregularities.
• In-play (live) betting markets are settled based on the official result at the time the relevant event concludes, as reported by robi9's designated data provider.
• Maximum stake and payout limits apply per event and per market. Limits are displayed in the betting interface before bet confirmation.
• Cricket betting — including BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers fixtures — is subject to specific cricket betting rules available in the Cricket section of the platform.

5.2 Casino Games

• All casino games on robi9 — including slots, live dealer tables, and crash games — are provided by certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Each game's rules, RTP (Return to Player) percentage, and bet limits are available within the game interface or in the game information section before play begins.
• All games use certified random number generation (RNG) systems. robi9 does not manipulate game outcomes beyond the mathematically expected house edge published for each title.
• In the event of a technical malfunction or disconnection during a game round, the outcome of the interrupted round is determined by the game server's recorded state at the time of disconnection. Bets in progress at the time of a confirmed technical fault may be voided and stakes returned, at robi9's discretion.
• Minimum and maximum bet amounts for each game are set by the game provider and are displayed within the game interface.

5.3 Disputed Outcomes

If you believe a game or bet has been settled incorrectly, you must contact robi9 support within 7 days of the disputed settlement date. Disputes must include the game name or bet reference number, the date and time of the event, and a description of the perceived error. robi9 will review the relevant server logs and game records and provide a response within 5 business days. The decision of robi9's internal review process is final, subject to any applicable dispute resolution procedures outlined in Section 8.

Section 7

Responsible Gaming

robi9 is committed to promoting responsible gaming and minimising gambling-related harm. All players have access to a range of responsible gaming tools directly from their account dashboard. This section forms part of the binding Terms & Conditions and sets out the rules governing responsible gaming features. A more detailed guide is available on the robi9 Responsible Gaming page.

7.1 Player-Controlled Limits

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Limits take effect immediately when set. Reducing a limit takes immediate effect; increasing a limit is subject to a mandatory 24-hour cooling-off period.
• Session Time Limits: Players may set a maximum session duration after which a reminder is displayed or the session ends automatically.
• Loss Limits: Players may set a maximum loss threshold per day, week, or month. Once reached, further betting is suspended for the remainder of the period.

7.2 Cool-Off and Self-Exclusion

• Cool-Off Period: A temporary account suspension lasting from 24 hours to 90 days, available on request via the account dashboard or support team. During a cool-off, no deposits or bets can be placed. The cool-off cannot be lifted early.
• Self-Exclusion: A longer-term account restriction of 6 months, 1 year, 2 years, or permanent exclusion. Self-exclusion requests are processed within one hour of the request being received by the support team. Self-exclusion cannot be reversed before the chosen period expires. During self-exclusion, no marketing communications will be sent to the excluded player.

7.3 Age Verification and Underage Gambling

robi9 has a zero-tolerance policy on underage gambling. The minimum age to register and play on robi9 is 18 years. Age is verified through the KYC process using Bangladesh National ID documents. Any account found to belong to a player under 18 will be closed immediately, all gameplay since registration will be voided, and all deposited funds will be returned to the originating payment method. Players are encouraged to use device-level parental controls on shared devices to prevent minors from accessing gambling platforms.