robi9 Privacy Policy
At robi9, protecting the personal information of our players is a core commitment. This Privacy Policy explains precisely what data we collect, why we collect it, how it is stored and processed, who it may be shared with, and the rights you hold over your own information as a robi9 player based in Bangladesh.
Our Commitment
Privacy at the Core of robi9
robi9 treats your personal data with the same level of care and discretion we apply to every financial transaction on the platform. The following principles guide every data handling decision we make.
End-to-End Encryption
All data transmitted between your device and robi9's servers is protected by SSL/TLS encryption. Stored personal data and payment records are encrypted at rest using industry-standard protocols.
Minimal Data Collection
robi9 collects only the information genuinely required to operate your account, process payments, verify your identity, and comply with responsible gaming obligations. We do not collect data speculatively.
You Control Your Data
Registered robi9 players have the right to access, correct, export, and in certain circumstances request deletion of their personal data. Submit a data request at any time via our support team.
No Unauthorised Third-Party Sales
robi9 does not sell, rent, or trade your personal information to marketing companies, data brokers, or any unaffiliated third party. Data is shared only as described in the Data Sharing section of this policy.
Transparent Processing
Every data processing activity carried out by robi9 has a documented lawful basis — whether that is contractual necessity, legitimate interest, legal obligation, or your explicit consent. This policy documents each basis clearly.
Responsible Gaming Alignment
Some personal data — including gameplay patterns and deposit history — is processed specifically to support robi9's responsible gaming obligations, including identifying players who may need assistance.
Section 1
Data We Collect
When you register, use, or interact with robi9.vip, we collect certain categories of personal information. This section describes each category of data we collect, the specific data points within each category, and the context in which collection occurs.
1.1 Registration Data
When you create a robi9 account, we collect the following information:
- Full legal name as it appears on your Bangladesh National ID (NID) card.
- Date of birth, used to verify you meet the minimum age requirement of 18 years.
- Mobile phone number registered in Bangladesh (used for account verification and communications).
- Email address, used for account notifications, promotional communications (where opted in), and security alerts.
- A password of your choosing, stored only in hashed, salted form — never in plain text.
- Your preferred currency (Bangladeshi Taka, BDT) and language preference.
1.2 Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and prevent fraud, money laundering, and underage gambling, robi9 collects the following verification documents from players prior to withdrawal processing:
- Photographs or scans of your Bangladesh National ID (NID) card (front and back).
- Screenshots or confirmations of the mobile financial service account (bKash, Nagad, Rocket, or Upay) used for deposits, showing the registered number.
- Proof of address documentation (utility bill, bank statement, or official correspondence) where specifically requested for enhanced due diligence.
- Selfie or live-photo verification in cases where additional identity confirmation is required by our compliance team.
KYC documents are reviewed by trained robi9 compliance personnel. Physical copies are never requested or retained. All document images are stored in encrypted form on secure servers.
1.3 Financial Transaction Data
Every deposit and withdrawal transaction processed through robi9 generates a transaction record. This record includes:
- Transaction amount in BDT (৳).
- Transaction date, time (Bangladesh Standard Time, UTC+6), and reference number.
- Payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank).
- Sender/recipient mobile number or bank account number associated with the transaction.
- Transaction status (completed, pending, failed, reversed).
robi9 does not store full bank account numbers, bKash PINs, Nagad PINs, or card CVV numbers. Payment authentication is handled by the respective payment provider on their secure infrastructure.
1.4 Gameplay and Betting Data
robi9 automatically records all betting and gaming activity on the platform, including:
- Games played, bet amounts, game outcomes, and session durations.
- Sports bets placed, including event, market, odds, stake, and settlement result.
- Bonus activations, wagering progress, and promotional participation history.
- Real-time balance information and account ledger entries.
This data constitutes the official record of your activity on robi9 and is the authoritative reference in any dispute regarding game outcomes, settlement, or account balances. It is also used by robi9's responsible gaming system to identify patterns that may indicate gambling-related harm.
1.5 Technical and Device Data
When you access robi9.vip, our servers and analytics systems automatically collect technical information about your device and connection, including:
- IP address and approximate geographic location derived from it (used for fraud prevention and access control).
- Device type, operating system, and browser version.
- Referring URL and pages visited within robi9.vip, including session timestamps.
- Connection speed and network type.
This technical data is not used to build individual user profiles for advertising purposes. It is used solely for platform security, fraud detection, and service improvement.
1.6 Customer Support Data
When you contact robi9 via live chat or email, we retain a record of the communication, including your account identifier, the subject matter, timestamps, and the resolution provided. Support records are kept for a minimum of two years to allow accurate handling of follow-up queries and dispute investigations.
Section 2
How We Use Your Data
robi9 processes your personal data for specific, documented purposes. We do not use your data for any purpose incompatible with the reason it was collected. The following table summarises the primary processing activities and their lawful basis.
| Processing Purpose | Data Categories Used | Lawful Basis |
|---|---|---|
| Account creation and management | Registration data | Contractual necessity |
| Identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data | Contractual necessity |
| Game and bet settlement | Gameplay and betting data | Contractual necessity |
| Fraud detection and security monitoring | Technical data, financial data, gameplay data | Legitimate interest |
| Responsible gaming monitoring | Gameplay data, financial data, registration data | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Support data, account data | Contractual necessity / legitimate interest |
| Promotional communications (opt-in only) | Registration data (email, phone) | Consent |
| Platform analytics and improvement | Technical data, gameplay data (aggregated) | Legitimate interest |
| Compliance with applicable law | All categories as required | Legal obligation |
2.1 Marketing Communications
robi9 may send you promotional emails and SMS notifications about bonuses, new games, seasonal offers (such as BPL cricket season promotions, Eid special offers, and Pohela Boishakh events), and platform updates. Marketing communications are sent only to players who have opted in during registration or via account settings. You may withdraw consent at any time by updating your communication preferences in your robi9 account or by contacting support at [email protected]. Withdrawal of marketing consent does not affect your ability to use the robi9 platform.
2.2 Automated Decision-Making
robi9 uses automated systems for fraud detection, bonus abuse identification, and responsible gaming risk scoring. These systems analyse patterns in gameplay, transaction, and account data to flag accounts that require human review. Where an automated flag results in account restriction, you have the right to request human review of the decision by contacting our compliance team at [email protected]. robi9 does not make final account closure decisions solely through automated means without human oversight.
Your Consent Matters: robi9 will not use your personal data for any new purpose that was not disclosed at the time of collection without first informing you and, where required, obtaining your explicit consent. If this Privacy Policy is updated to reflect new processing purposes, we will notify registered players by email before the change takes effect.
Section 3
Data Sharing & Third Parties
robi9 does not sell, rent, or trade personal data. However, to operate a fully-featured online casino and sports betting platform, robi9 works with a carefully selected set of third-party service providers who may process player data on our behalf. All third-party processors are bound by data processing agreements requiring them to protect player data to the same standard as robi9 itself.
3.1 Service Providers Who May Process Your Data
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank receive the minimum transaction data required to process deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
- Game Providers: Certified third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to facilitate game delivery. These providers do not receive your full name, NID details, or financial data.
- Identity Verification Partners: Where robi9 uses a third-party KYC verification service to assist with document review, that provider receives the KYC documents you submit. Such providers are contractually prohibited from using your data for any purpose other than the verification service.
- Fraud Prevention Services: robi9 may share technical data (IP addresses, device fingerprints) with specialist fraud prevention providers to detect and block fraudulent account activity and payment fraud.
- Cloud Infrastructure and Hosting: robi9's platform data is hosted on secure cloud infrastructure. Our hosting providers process data only as technical processors and have no independent access to player data for business purposes.
- Customer Support Tools: Our live chat and support ticketing system provider processes support conversation data on robi9's behalf, subject to a data processing agreement.
3.2 Legal Disclosures
robi9 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid legal process, or a court order. In such cases, robi9 will disclose only the minimum data required to comply with the legal obligation and will, where legally permitted to do so, notify the affected player.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of robi9's business, player personal data may be transferred to the acquiring entity as part of the transaction. Affected players will be notified by email before their data is transferred and before it becomes subject to a materially different privacy policy.
Third-Party Phishing Warning: robi9 will never instruct a third-party service to contact you requesting your password, bKash PIN, Nagad PIN, or full NID number. Any communication claiming to be from a "robi9 partner" and requesting these details is fraudulent. Report such contacts immediately to [email protected].
Section 5
Data Retention & Storage
robi9 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation, dispute resolution |
| KYC documents | Duration of account + 5 years after closure | Anti-money laundering legal obligation |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Gameplay and betting records | 5 years from date of activity | Dispute resolution, responsible gaming audits |
| Customer support records | 2 years from last interaction | Service quality, dispute reference |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical / device data (logs) | 90 days rolling | Security monitoring, fraud detection |
| Self-exclusion records | Permanent (never deleted) | Prevent re-registration during exclusion period |
5.1 Data Storage Location
All robi9 player data is stored on secure cloud servers. Data may be processed in jurisdictions outside Bangladesh where our hosting and service provider infrastructure is located. In all cases, such transfers are conducted under contractual safeguards that require the recipient to maintain data protection standards equivalent to those described in this policy. robi9 does not transfer KYC documents or financial data to any jurisdiction without adequate data protection standards in place.
5.2 Data Deletion
When the applicable retention period for a data category expires, robi9 securely deletes or irreversibly anonymises that data. Secure deletion follows industry-standard data sanitisation procedures. Where data is anonymised rather than deleted (for example, to preserve aggregate analytics), the resulting data cannot be re-linked to any individual player.
Section 6
Your Privacy Rights
As a robi9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the robi9 data team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 2 business days and respond substantively within 30 days.
Right of Access
Request a complete copy of the personal data robi9 holds about you, including what categories are stored, how they are used, and who they have been shared with.
Right to Rectification
Request correction of inaccurate or incomplete personal data. For name or date of birth corrections, you will be asked to provide supporting NID documentation.
Right to Erasure
Request deletion of personal data that is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations (e.g., KYC and financial records cannot be deleted early).
Right to Data Portability
Request an export of your robi9 account data in a structured, machine-readable format (JSON or CSV), covering registration data, transaction history, and gameplay records.
Right to Restrict Processing
Request that robi9 temporarily stops processing your data in certain circumstances — for example, while you are disputing the accuracy of data we hold about you.
Right to Object
Object to processing carried out on the basis of legitimate interest, including profiling for responsible gaming monitoring. robi9 will review such objections on a case-by-case basis.
Identity Verification for Data Requests: To protect player privacy, robi9 will verify your identity before processing any data rights request. You will be asked to confirm your registered email address and, in some cases, provide a copy of your NID. This ensures that personal data is only disclosed to the account holder and not to any third party claiming to act on their behalf without proper authorisation.
Section 7
Data Security Measures
robi9 implements a layered security architecture to protect player data from unauthorised access, disclosure, alteration, or destruction. Our security programme covers technical controls, operational procedures, and staff training. The following measures are in place:
7.1 Technical Security Controls
- SSL/TLS Encryption: All data transmitted between your browser or app and robi9 servers is encrypted using TLS 1.2 or higher. Connections using outdated protocols are rejected.
- Encryption at Rest: Sensitive personal data, KYC documents, and financial records are stored using AES-256 encryption on all production database servers.
- Password Hashing: Player passwords are stored using a modern password hashing algorithm (bcrypt with an appropriate cost factor). Plain-text passwords are never stored or transmitted.
- Two-Factor Authentication (2FA): robi9 offers optional two-factor authentication via one-time password (OTP) sent to your registered mobile number. Players are encouraged to enable 2FA for enhanced account security.
- Intrusion Detection and Monitoring: robi9's infrastructure is continuously monitored for unusual activity, unauthorised access attempts, and anomalous traffic patterns. Alerts are reviewed by our security team around the clock.
- Regular Security Assessments: robi9 conducts periodic security assessments of its platform, including vulnerability scanning and penetration testing by qualified security professionals.
7.2 Operational Security Procedures
- Access to player personal data by robi9 staff is strictly role-based and limited to the minimum required to perform job functions.
- All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
- Access logs are maintained for all administrative access to production systems containing personal data.
- In the event of a confirmed personal data breach that poses a risk to players, robi9 will notify affected players without undue delay, describing the nature of the breach and the remediation steps taken.
7.3 Player Security Responsibilities
While robi9 takes extensive measures to secure your data on our end, account security also depends on actions you take as a player. You are responsible for:
- Keeping your robi9 password confidential and not sharing it with any other person.
- Using a strong, unique password for your robi9 account that is not reused on other websites or apps.
- Enabling Two-Factor Authentication on your account.
- Logging out of your robi9 account when using shared or public devices.
- Reporting any suspected unauthorised access to your account to robi9 support immediately via live chat.
Section 8
Policy Updates & Contact
robi9 reviews this Privacy Policy periodically and updates it when required — for example, when we introduce new data processing activities, change third-party service providers, or when applicable laws affecting our data handling obligations are updated. The current version of the policy is always available at robi9.vip/privacy-policy. The effective date at the top of the document reflects the date of the most recent revision.
8.1 Notification of Material Changes
Where a change to this Privacy Policy is material — meaning it affects how we collect, use, share, or retain your personal data in a way that could affect your rights — robi9 will notify registered players by email to the address on file at least 14 days before the change takes effect. For non-material clarifications or formatting corrections, the policy will be updated without prior notification, though the effective date will be updated to reflect the revision.
8.2 Contact the robi9 Data Team
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the robi9 data and compliance team:
- Email: [email protected]
- Subject line: Privacy Policy Enquiry
- Response time: 2–5 minutes via live chat (available after login) · 4–12 hours via email
- Hours: 24 hours a day, 7 days a week
robi9 takes all privacy-related enquiries seriously. If you submit a complaint regarding our handling of your personal data and you are not satisfied with our response, you retain the right to escalate the matter through appropriate legal channels available in Bangladesh.
Our Promise: robi9 is committed to handling your personal data with transparency, integrity, and security. We will always respond to privacy enquiries promptly and work constructively to resolve any concern you raise about the way your data is processed.
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